Regular Visitor
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3 Messages
Problems Activating Voice Service; No dial tone
I'm having problems activating the Xfinity Voice service - already have Internet and Table service.
I requested a voice PIN via email yesterday but never received one - so requested one via USPS (scheduled to arrive in 5-8 days). Also, I have a Netgear CM 2050V modem, and tried resetting several time, but the telephone light does not light, and I have no dial tone. On the Netgear forum some users mentioned Xfinity has to trigger a "TN Provisioning"?
XfinityLinda
Official Employee
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1.1K Messages
8 months ago
Thank you for meeting us in our community, @awangedhs! We are sorry to hear about the trouble activating your Xfinity Voice. Is Xfinity Voice a new service for your home, and just added on? Or was it previously on the account, and you are updating your modem? I can confirm your Netgear CM 2050V is a compatible modem for Xfinity.
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user_xchiby
2 Messages
4 months ago
My number port has not been posted yet and it's been 87 days 2 new phones over 60 chat reps and phone calls the advance team tier 3 and a trip to the store and no resolution as of yet. Been billed for phones and service I am yet to use . I asked for one line and one phone I have 3 lines and 3 phones I have never owned in my life on my account . Now I'm told that my level of Internet won't be able to access the WiFi hot spots and I couldn't get the affordable connectivity program because I was already a customer so I can't afford any of this yet there is no resolution in sight I don't know what to do at this point I've left several of these comments and they keep getting erased and gone so I don't know what to do
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user_xchiby
2 Messages
4 months ago
Please can someone help me
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