1 Message
Porting Comcast Business Number to Xfinity Home Phone
After days and hours of conversations with Comcast and Xfinity I was told I could port in my Comcast business number to a Xfinity home number. Xfinity said I could not port in until Comcast deactivated the number. Followed instructions and the number was deactivated on 7/17/2024. Called Xfinity on 7/18/24 and they told me they could not port in the number because there was some governmental regulation that precluded porting in a number with a 510 area code into a 95472 zip code. Of course now I am in a Comcast hellscape trying to reactivate my business phone number. Can anyone even imagine losing a business number of 25+ years? I don't even know if what the Xfinity side said was true or not. And if true why was I told I could port the number in?
XfinityJeniece
Official Employee
•
2.2K Messages
1 month ago
Hey there,
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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