Phone turned off for no reason

@XfinityMikeB​ no, that's not often true. 

Mike B. How did you help a person who's mobile phone number was disconnected, not phone service just the number. You see you must report Identity Theft before it happens at Xfinity, isn't that true, Identity Theft Department? 

We'd love to help with checking the status of the landline phone for you there and see has happened in that aspect! We can certainly understand wanting communication available at all times, especially around a holiday! Rest assured, you've come to the right place! Please feel free to send a direct message our way using the steps outlined below, and please be sure to include your first and last name, and full-service address in that message! We look forward to working with you! 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message