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Phone service and slow internet
For the past month or so, we've had a lot of broken reception on phone calls. Initially we thought it was the other person. They have a cheap cellphone so service was spotty at times but not it's not just that person. It can be anyone who calls at anytime. I've also noticed a marked delay in internet speed for opening websites and even downloads that wasn't due to some outage or repair in service.
Is it possible I need an upgrade to the newer modem?
XfinityArmand
Official Employee
•
1.9K Messages
8 months ago
Hi there @user_0yza3d! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We're so glad to hear from you and happy to help in any way that we can to address your internet and phone concerns. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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