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cosmo-712
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41 Messages

Friday, October 8th, 2021 4:44 PM

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Phone number portability

I would like to know when it comes to moving from one location to another and transferring Xfinity services, how (far) the phone number can transfer, for instance my mom moved several years ago from one end of town to the other, different zip code, carried her EMTA and still has the same number. I do know the years I worked there it was governed by "rate center", but that may no longer be true. I expect that if you plug the EMTA into an active outlet and dial the number assigned it should ring ?

Thanks!

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3 years ago

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XfinityJeniece

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3 years ago

Hey there, thanks for reaching out through Xfinity Forums regarding your Xfinity Voice services. We would be happy to help with transferring your services. You would need to have your services transferred over with your phone number ported to the new location. It would depend on your move if we would be able to keep your same number. Are you staying within the same state?

 

We would be happy to take a deeper look at your account to set up the transfer for you! Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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cosmo-712

Contributor

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41 Messages

@XfinityJeniece Yes I'm staying in the same state, right now I'm not moving yet but anticipate doing so soon...

3 years ago

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XfinityJeniece

Official Employee

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2.5K Messages

Thank you so much for that additional information and congrats on your upcoming move! Once you have your move finalized we would be happy to check on the new address to ensure that your number can be ported over to your new location. You must establish service in the same geographical area (rate center) as your old residence. Comcast cannot port phone numbers across rate center boundaries. Here is a link with more information regarding Porting FAQs, https://comca.st/3oWYvpg. Let me know if you have any additional questions! I am happy to help! I know moving can be stressful and we want to make it as easy as possible with your Xfinity services!

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3 years ago

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cosmo-712

Contributor

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41 Messages

While this isn't a port per se, it's a transfer of existing service, I think the answer is the same as it was when I was there, it can travel inside the "Rate Center" but beyond that it requires a different number, I remember someone trying to move from zip 29464 to 29455 and expecting to keep his number and although the same county, it was a different rate center. This question was more hypothetical at this time, but thanks !!!

3 years ago

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XfinityEva

Official Employee

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1.4K Messages

We can check into that as well, once you are ready, to see if the rate center is same/different. Thanks again for reaching out to us in our Community Forums and feel free to reach back with with any questions or once you are ready to make a move! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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