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user_tj0264
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2 Messages

Tuesday, January 30th, 2024 3:33 PM

phantom number on call list

why is the [Edited: "Personal Information"] showing as placed call several times when I have never called that number?

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Updated 

6 months ago

 • Edited

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XfinityArmand

Official Employee

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1.7K Messages

6 months ago

Hi there @user_tj0264!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can to address your call concerns.  Are the calls being made on a cell phone or landline?

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user_tj0264

2 Messages

land line for Xfinity Voice. 

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6 months ago

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XfinityArmand

Official Employee

 • 

1.7K Messages

We are glad to take a closer look at this for you @user_tj0264.  So that we can get started, please feel free to shoot us a private message.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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