Visitor
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1 Message
No Phone Service since modem replaced
A few weeks ago I had to replace my modem. Although I didn't notice for a while I have no phone service. I've tried all of the suggested ways to restore service without success. I have restarted things several times and tried different phone jacks. Still no dial tone and can't receive calls. Fortunately, I use my cell phone for most calls but like to have the home number for back up.
Accepted Solution
CCDevin
Problem Solver
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735 Messages
3 years ago
@user_0fbfee
Thank you again for your time working with us. It was a pleasure to resolve this for you so you have your services back up and running. As a recap, the new modem had not provisioned for home phone service and we were able to send those signals and get it working.
Since we confirmed everything is working, we will go ahead and close out this post. If you need assistance down the road, please create a new post and we will be happy to help. I hope you have a wonderful rest of your day and upcoming holidays!
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XfinityTony
Official Employee
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1.2K Messages
3 years ago
Hello @user_ofbfee. Thank you for your post. I would love to check on your Gateway's activation to make sure it is set up properly for home phone service. Can I get you to send us a Direct Message with your name and address?
Here are the steps to do so:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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