1 Message
No Dial Tone
We have the same problem as a bunch of people here -- no dial tone for our voice. We've done all the steps that have been recommended and they don't work. Then, when we looked here, it seems that the only solution is to direct message customer support -- but we have no icons that allow us to do so. Very frustrating!
XfinityBenjaminM
Official Employee
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572 Messages
17 days ago
Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry that you're having trouble with your voice services. If you are still experiencing issues, please DM us with your full name and address. Here are instructions on how to send us a DM incase you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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XfinityJodie
Official Employee
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968 Messages
11 days ago
Glad we got this fixed up! The modem needed to be provisioned and then restarted to get the dial tone working again.
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