Sunday, September 10th, 2023 4:40 PM


No Dial Tone

We have the same problem as a bunch of people here -- no dial tone for our voice. We've done all the steps that have been recommended and they don't work. Then, when we looked here, it seems that the only solution is to direct message customer support -- but we have no icons that allow us to do so. Very frustrating!

Official Employee


1.1K Messages

9 months ago

Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry that you're having trouble with your voice services. If you are still experiencing issues, please DM us with your full name and address. Here are instructions on how to send us a DM incase you need them:


Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


We look forward to hearing from you.

Problem Solver


1.3K Messages

8 months ago

Glad we got this fixed up! The modem needed to be provisioned and then restarted to get the dial tone working again. 

1 Message

How does one make that happen? We cannot get through to anyone for help. 

Official Employee


744 Messages

Hello @Cmerce1107 we definitley want to ensure you can get the support you need. You can reach our team here for assistance any time by making your own post or commenting on a thread. Can you please go into more detail on your issue so we can further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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