Visitor
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2 Messages
No dial tone
My landline phone worked fine until yesterday and now has no dial tone. Cannot make or receive calls now. Phone is wired to Xfinity modem. The landline handsets are charged and being on or off the hook doesn’t make a difference. Modem has been restarted multiple times both through the Xfinity app and the website. The cables from the landline to the modem have been switched around and plugged into different phone ports on the modem and nothing has worked to fix the issue. Internet and cable are working.
I’ve followed all the suggestions on Xfinity’s troubleshooting pages and nothing has worked.
Accepted Solution
user_bc17e2
Visitor
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2 Messages
1 year ago
Used a friends phone to contact tech support and they fixed the problem. No more help needed.
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user_f3c734
1 Message
1 year ago
on hold 2+ hours, no help :(
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user_43756f
1 Message
1 year ago
We too are experiencing this issue. I plugged a working phone directly into the xfinity modem, and still no dialtone. This began yesterday after attempting to send a fax. It's as though our phone didn't disconnect after attempting to send the fax.
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user_3c8dde
1 Message
1 year ago
I am having the same issue as above.
We lost internet service in my entire apartment building for 2-3 days. That has been fixed now but I still have no home PHONE service (phone is connected to modem).
I have rebooted several times, reconnected cables, etc. and still NO LINE.
It has been impossible to reach a PERSON on the phone or via the website. Very frustrating!
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