No Dial Tone

I am having the same issue as above.

We lost internet service in my entire apartment building for 2-3 days. That has been fixed now but I still have no home PHONE service (phone is connected to modem).

I have rebooted several times, reconnected cables, etc. and still NO LINE.

It has been impossible to reach a PERSON on the phone or via the website. Very frustrating!

This post was created from this comment on different post

Responses

XfinitySara

Official Employee

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1.3K Messages

1 year ago

Hello, @user_3c8dde! Thank you for leaving a comment with your shared concerns on another user's post. Since their concerns were resolved, we've turned your comment into its own post to better assist you. Are you still experiencing no dial tone with your Xfinity Voice service at this time?

0

eng5588848

New Poster

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2 Messages

1 year ago

I am in the same situation. I have 2 landlines. Line 1 is not work. The phone says "LINE IN USE". The phone 1 icon on the modem is flashing. I need it resolved please.

1

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XfinityAldrik

Official Employee

•

1.8K Messages

Thank you for reaching out to us on our residential forums @eng5588848! Could you please send our team a direct message with your full name and full address? Our team would love to take a further look at why line 1 is having this issue!

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Home Phone Service & Equipment

user_3c8dde

No Dial Tone

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