Visitor
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1 Message
no dial tone on new gateway
I have installed a new gateway in my home. I have Internet and TV but I have no dial tone for my phone line. I followed the instructions and did the virtual assistant route and followed those directions and plugged a phone directly into each phone jack but there is no dial tone. What do I do next seeing that there is no support number to call
XfinityJeniece
Official Employee
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3.6K Messages
1 day ago
Hey there, @user_nt2j9o, thanks for reaching out through Xfinity Forums regarding your no dial tone on your new gateway. We would be happy to help with getting your voice services back up and running! You have reached the right place! Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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