9 Messages
No Dial Tone Again
As happened when I installed the previous new modem less than 6 months ago, I have no dial tone on my land line again. The solution after 4 days of messages was that some kind of code must be sent by the support group to reestablish the dial tone.
In getting another new modem today (the previous new one kept losing connectivity) and informing the store tech about my phone, I was told that this code thing will not be a problem this time. Once everything was back on line and all plugged in as required, my internet is back, but my phone land line has no dial tone. Please, please, it is not a hardware or wiring issue, just send whatever the code is so I can have a working home phone again. I have a sick institutionalized parent and I need this phone line to work.
XfinityAlfonso
Official Employee
•
1.5K Messages
4 months ago
Hello user_doa4mm thank you for reahcing out regarding these service issues with the home phone service. We totally understand the need to have this working for your family members, and will do all we can to help as quickly as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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