Problem Solver
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856 Messages
No dial tone after getting a new modem
I recently replaced my Xfinity modem, and while my TV and Internet are working fine, I am not getting a dial tone on my voice service. Calls to the phone number are all going to voicemail. Apparently, I am not alone in having this problem.
I have already:
* checked to make sure that none of the phones were off the hook;
* rebooted the modem;
* plugged a working phone directly into the TEL1 jack of the modem. (I have also tried the TEL2 jack.)
Nothing has worked.
The website and app just send me around in circles. I have to come here to be able to talk to a human for some reason.
XfinityJeniece
Official Employee
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3.6K Messages
10 months ago
Hey there, ThatDonGuy, thanks for reaching out through Xfinity Forums regarding the issues with your Voicemail. We want to ensure that this is working properly for you!
I would like to take a look at your services on our end.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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