Contributor
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24 Messages
New Gateway - No Voip
I just installed a new XB8 Gateway, (replacing the old XB7).
After numerous reboots and wasted time with Xfinity Assistant plus a direct call with tech support…Internet worked.
I still do not have active VoIP dial tone and the XFinity App shows my Xfi Gateway is Offline…even though I have WiFi and Internet.
do I need to return the new XB8 for another…or???
XfinityVianney
Official Employee
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1.5K Messages
11 months ago
Hi, @MJH4767. Thank you for reaching out and creating a new post. I see you completed a device swap, and you've had trouble with your voice services ever since. I appreciate all your troubleshooting efforts so far. I'm sure this hasn't been easy, but we'll be glad to help.
I see you reached out privately as well, and I'll follow up there. I did want to remind you that sending an unsolicited direct message is a violation of the Xfinity Forums Guidelines. I understand you are eager to get help, and I totally hear you. However, this helps us ensure we are able to track everyone's request for help. Thank you for your time.
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MJH4767
Contributor
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24 Messages
11 months ago
VoIP working now…I do not know which technical pro solved the problem remotely.
I was unaware that sending a direct message violated community rules. Thank You.
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