thomastp's profile

New Poster


2 Messages

Saturday, April 23rd, 2022 3:38 PM


Need to cancel phone, keep internet & TV

Please cancel landline phone service. What is monthly savings?  Thanks

Official Employee


735 Messages

1 year ago


Good morning! How are you today? We are certainly able to work with you to remove your landline and offer you a new promotion with TV and internet here through Xfinity Forums and our Digital Care Department. In order to answer these questions, we will need to speak with you privately to access your account and information. Could you send us a direct message with your first and last name and your complete address, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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