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user_b97382
1st Topic

Visitor

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1 Message

Friday, September 30th, 2022 1:59 PM

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Need new voice remote

Received the remote you sent BUT it’s not voice use so I can’t access my app’s or do anything that’s voice activated. I need you to send me a voice remote ASAP. 

Question

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Updated 

3 years ago

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XfinityArmand

Official Employee

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2.1K Messages

3 years ago

Hi there @user_b97382!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on Facebook.  We are so glad to hear from you and happy to help in getting the proper remote to you.  Did you know that you can swap that out for the correct remote in your local Xfinity Store as the quickest option?  Alternatively, we can always have a new one shipped out to you.  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3C3mgRK 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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user_0e3ed3

Visitor

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1 Message

3 years ago

My remote is broken so I need a new one

1

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XfinityJosephA

Official Employee

 • 

1.7K Messages

Hi, @user_0e3ed3, the fastest way to get a replacement remote is to visit an Xfinity store. From the Xfinity My Account app you can go to Overview to locate an Xfinity store on the map to schedule an appointment. But even without an appointment we can get you a remote quickly if you stop by. If it's better to have a remote shipped use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." We can always ship a new remote.

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3 years ago

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