Visitor
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1 Message
My phone is not working.
Talked to someone who promised phone would just turn on within 72 hours. It did not turn on and I can not get past automated system.
Visitor
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1 Message
Talked to someone who promised phone would just turn on within 72 hours. It did not turn on and I can not get past automated system.
XfinityJanelle
Official Employee
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1.8K Messages
7 days ago
Hey @user_02r5o6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your phone. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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112.9K Messages
7 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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