U

Visitor

 • 

2 Messages

Thu, Jun 2, 2022 4:53 PM

My line has been spoofed

I need to cancel my phone line. It has been spoofed. 

MNtundraRET

Expert

 • 

5.2K Messages

4 m ago

These unsolicited callers can spoof either your ID or phone number.  Your phone has not been hacked. I see this type of Phishing attempt and just hang up.

XfinityKei

Official Employee

 • 

71 Messages

4 m ago

 

Hi@user_94b94b

 

Thanks for creating a post on our community forums. I see our awesome Expert MNtundraRET provided some additional information about this issue being a phishing attempt. If you'd prefer to cancel your phone line, our team can definitely assist. Could you please send our team a direct message with your full name and full address?

 

 

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it.

 

 

 

Please see How to DM

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