2 Messages

Thu, Jun 2, 2022 4:53 PM

My line has been spoofed

I need to cancel my phone line. It has been spoofed. 




5.2K Messages

4 m ago

These unsolicited callers can spoof either your ID or phone number.  Your phone has not been hacked. I see this type of Phishing attempt and just hang up.


Official Employee


71 Messages

4 m ago




Thanks for creating a post on our community forums. I see our awesome Expert MNtundraRET provided some additional information about this issue being a phishing attempt. If you'd prefer to cancel your phone line, our team can definitely assist. Could you please send our team a direct message with your full name and full address?




To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 - An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it.




Please see How to DM

forum icon

New to the Community?

Start Here