These unsolicited callers can spoof either your ID or phone number. Your phone has not been hacked. I see this type of Phishing attempt and just hang up.
Thanks for creating a post on our community forums. I see our awesome Expert MNtundraRET provided some additional information about this issue being a phishing attempt. If you'd prefer to cancel your phone line, our team can definitely assist. Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
MNtundraRET
Expert
•
5.2K Messages
4 m ago
These unsolicited callers can spoof either your ID or phone number. Your phone has not been hacked. I see this type of Phishing attempt and just hang up.
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XfinityKei
Official Employee
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71 Messages
4 m ago
Hi@user_94b94b
Thanks for creating a post on our community forums. I see our awesome Expert MNtundraRET provided some additional information about this issue being a phishing attempt. If you'd prefer to cancel your phone line, our team can definitely assist. Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Please see How to DM.
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