Visitor
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1 Message
live agent
We are elederly, ill ,and not that tech savvy. We were able to install our new modem and now have no dial tones on our land lines which we need. I have called multiple times and the modem has been reset multiple times and we have done the trouble shooting we are capable of. We need a visit from Xfinity and cannot seem to arrange it. The frustration has reached an incredible level. How do you assist older people?
XfinityFrank
Official Employee
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1.4K Messages
2 days ago
Hello, @user_2em14o! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Thanks!
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