barbiedollstar's profile

Frequent Visitor

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8 Messages

Fri, Jun 5, 2020 6:00 AM

Landline phone supplied by Xfinity

Landline doesn't work at all and I need it as I am borrowing a cell phone.

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Accepted Solution

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@barbiedollstar wrote:

Landline doesn't work at all and I need it as I am borrowing a cell phone.


Can you describe your environment, e.g. your service Plan name and description, what equipment you have (modem/gateway)  and what Xfinity phone it is?

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@barbiedollstar wrote:

My phones are cordless Panasonic.  My landline is supplied by Xfinity.  My modem is wireless Gateway.   Xfinity will not help me even though the issue is with outside wires in box.


So your inside phone service doesn't connect into the modem/gateway's RJ45 jack?  Do you have Xfinity Connect Voice service?

Does this discussion help?

 https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/How-to-connect-wired-home-phone-network-to-Xfinity-phone/m-p/3336653

Frequent Visitor

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8 Messages

1 y ago

My phones are cordless Panasonic.  My landline is supplied by Xfinity.  My modem is wireless Gateway.   Xfinity will not help me even though the issue is with outside wires in box.

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