user_ib4zb5 To troubleshoot an Xfinity landline (VoIP), start by restarting your modem/gateway and checking for loose cables. Use the Xfinity App to check for service outages or to use automated diagnostic tools. If you still have issues after these steps please let us know.
Phone continually cuts out..service people who were sent out claim they don't know..ongoing situation for months..and I pay for this service which has no value to me..also this issue started through the winter..on going
user_ib4zb5 I'm sorry to hear you are continuing to have Xfinity Voice concerns. When you accessed the Xfinity app to troubleshoot the issue, did the Xfinity app find any other service concerns?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ib4zb5 We can take a closer look at your concerns from here. Please send us a direct message.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPeterH
Official Employee
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2.8K Messages
14 days ago
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user_ib4zb5
Visitor
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5 Messages
9 days ago
Someone needs to fix the issue..
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