user_5lopb4 Thanks so much for reaching out to us in the Xfinity Community Forums! I'm really sorry to hear your landline isn't working after updating your WiFi modem. That's definitely frustrating, but we can help get this sorted out.
To start, could you tell me if your phone is plugged directly into your Xfinity gateway, or is it plugged into a wall outlet?
Just upgraded to new Xfinity Modem. In the process my landline has lost it's dial tone and doesn't ring but goes to voice mail and any left message ends up in my in box. othing was changed except the new modem
fishalot Thanks for reaching out! Are you still having dial tone issues with the new Xfinity Gateway?
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XfinityChristy
Official Employee
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2.2K Messages
2 months ago
To start, could you tell me if your phone is plugged directly into your Xfinity gateway, or is it plugged into a wall outlet?
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EG
Expert
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112.1K Messages
2 months ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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fishalot
Regular Visitor
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3 Messages
1 month ago
it is plugged in and accesses through wired ports throughout the home
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