user_5lopb4 Thanks so much for reaching out to us in the Xfinity Community Forums! I'm really sorry to hear your landline isn't working after updating your WiFi modem. That's definitely frustrating, but we can help get this sorted out.
To start, could you tell me if your phone is plugged directly into your Xfinity gateway, or is it plugged into a wall outlet?
XfinityChristy
Official Employee
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2.1K Messages
4 days ago
To start, could you tell me if your phone is plugged directly into your Xfinity gateway, or is it plugged into a wall outlet?
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EG
Expert
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111K Messages
4 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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