Ebery's profile

Frequent Visitor

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8 Messages

Wednesday, September 4th, 2024 5:03 PM

Landline Issues

For the longest time I have two main issues with my landline.  My landline will only allow certain phone numbers to ring my phone once then it stops ringing and goes to voicemail.  I have all spam settings set to none and this still happens.  And my second issue is when I am speaking on my landline no certain amount time, I all of a sudden can't hear the caller anymore.  I hang up and call the person back and them inform me they could hear me but, I couldn't hear them.  I have tried different phones, rebooted the router and the other person is also calling from a landline and this still happens.  Only common denominator is Comcast.  When I call in for my phone service they want reboot my router and I explain that doesn't help.  How can I get help?  Please advise because this is crazy!!

Official Employee

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2.3K Messages

1 month ago

Hey there, Ebery, thanks for reaching out through Xfinity Forums regarding the issues with your landline. We would like to troubleshoot to get to the bottom of these issues for you as I know how important it is to receive your calls without any issues. My mother relies on her landline for medical calls. 

 

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Visitor

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1 Message

30 days ago

Have had this same issue (can't hear other person) for a long time. Now sometimes it just hangs up. This is so frustrating!

Official Employee

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1.4K Messages

nancyes Thanks for reaching out! Have you tried restarting the Gateway/Modem, and ensuring all connection points are finger tight? 

 

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Frequent Visitor

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8 Messages

@nancyes​ Well good luck, I'm still working on this issue with very little to NO help from support.  Getting ready to discontinue this service.  It's not worth the headache.

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