Sunday, October 22nd, 2023 12:00 AM

Land line

How do I activate my land line with xfinity 

Official Employee


975 Messages

1 month ago

Hello @user_nnaln8 if you have home phone on your account and your services are already working then so is your phone! You would just need to plug it into the gateway under the TEL 1 port and the power outlet. 

1 Message

I don’t currently have home landline service, but am thinking of adding it.  What do I have to do or who do I contact for info on cost and installation?

Official Employee


337 Messages

Hello, @user_19f9lx. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to doing an account review to look at home phone options and ensuring your equipment can support Xfinity Voice services. 


Since I will need to gather some information to locate and authenticate your account, and we don't want that in our public replies please send a direct message. 


To send a direct message: 


Click "Sign In" if necessary


• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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