Visitor
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1 Message
Land Line no longer working
I have had a landline with Comcast for 11 years, but it stopped working last month. A tech came out and plugged mt landline base station into my modem, and now the landline works. Problem with that is you need to have an active internet connection for the phone to work. If there is a power failure, the landline will not work. Cell service at my home (also with Comcast) is poor, and we drop many calls, and that's why a landline is important. Why did my landline stop working after all these years, and why is Comcast not getting it fixed? Thank you.
XfinityJanelle
Official Employee
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2K Messages
11 hours ago
Hey @user_6u2vmq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the home phone service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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