Visitor
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1 Message
intermittent phone issue, no sound
My house phone uses the Xfinity platform, instead of a landline. We have an intermittent problem of placing a call and not being able to hear the person we called after they answer the phone. The problem is more frequent in the evening. I'll make a call, and the person I call can hear me, but I cannot hear them. I'll call back immediately and maybe the call will work correctly, or maybe the same problem happens again. Has anyone experienced this problem and found a solution?
Thank you!
Accepted Solution
XfinityJeniece
Official Employee
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3.2K Messages
4 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your Xfinity Voice issue! We would be happy to help with troubleshooting your Voice service to help improve your phone experience!
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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fedup978
Contributor
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294 Messages
4 years ago
Would sure love to hear what the solution was for this issue as it is marked solved but the solution is not stated except to PM the comcast tech as the solution. Not sure if comcast marked it as solved but without a solution here it does not help anyone reviewing the forum threads. I find this happening recently on many of the reported issues using the forum. In my mind it makes the forum useless from a self-help standpoint.
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