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user_5d22a8
1st Topic

Visitor

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1 Message

Mon, Aug 9, 2021 10:19 PM

intermittent phone issue, no sound

My house phone uses the Xfinity platform, instead of a landline.  We have an intermittent problem of placing a call and not being able to hear the person we called after they answer the phone.  The problem is more frequent in the evening.  I'll make a call, and the person I call can hear me, but I cannot hear them.  I'll call back immediately and maybe the call will work correctly, or maybe the same problem happens again.  Has anyone experienced this problem and found a solution?

Thank you!

Question

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Updated 

5 m ago

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Accepted Solution

XfinityJeniece

Official Employee

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638 Messages

5 m ago

Hey there, thanks for reaching out through Xfinity Forums regarding your Xfinity Voice issue! We would be happy to help with troubleshooting your Voice service to help improve your phone experience! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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fedup978

Contributor

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249 Messages

5 m ago

Would sure love to hear what the solution was for this issue as it is marked solved but the solution is not stated except to PM the comcast tech as the solution.  Not sure if comcast marked it as solved but without a solution here it does not help anyone reviewing the forum threads.  I find this happening recently on many of the reported issues using the forum.  In my mind it makes the forum useless from a self-help standpoint.

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XfinityRaul

Official Employee

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415 Messages

Hello, @fedup978. We attempt to keep our conversations available for everyone to see as much as possible. This allows any other customer with a similar issue be able to troubleshoot on their end using the steps provided on someone else's post. This particular case was actually closed due to the customer never responding to our post.

 

For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the conversation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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