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Visitor

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4 Messages

Sat, Apr 30, 2022 3:53 PM

How do I add a second phone (in a different room) to my existing landline number?

I am able to connect my Xfinity base station to ports and set up and get everything working. Internet works and I am able to connect the landline phone to the base station.

Is it possible to connect another phone in another room (using the same number)?

Do I need a second modem, and which device would it need to be?

Thanks!

Contributor

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40 Messages

3 m ago

Yes, This is easy, So all the phone jacks in your home are inner connected. Simply Take a phone cord, From back of the modem and plug it into the phone jack in the wall. Soon as you do all phone jacks in the house will be connected to that line. So you can connect other phones in the house into the wall jacks and they will all be connected to the same line. :)

Visitor

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4 Messages

3 m ago

Hi,

Thank for this answer! Yes, I had tried that first. It seems that multiple ports for plugging the base station in for internet are working.

However, when I plug into the phone jack, as you say, I am unable to plug phones into the jacks and have them working.

Is there a way of connection another base station (or just a modem) and not have it cause conflicts with the existing base station?

Thanks!

[edited]

(edited)

Official Employee

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848 Messages

[edited] Thank you so much for reaching out to our Digital Care Team! You can have two phone bases with one phone number. The main phone line would need to be plugged into the modem and the second would need to be compatible (with existing handset), but satellite based in order to work wirelessly. If you are wanting to plug a second base into an existing wall connection, a technician may be needed to determine if the wiring in the home is suitable. 

(edited)

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Visitor

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4 Messages

@XfinityHeather​ Thank you. Can you point me to instructions on how to configure so that it is

"plugged into the modem and the second would need to be... satellite based in order to work wirelessly"

Also, is it just another base unit, or is the second unit different (e.g. just a modem)?

Thanks!

Official Employee

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583 Messages

No problem at all!  We can deifnitely take a closer look at this for you.  I know myself in my home, I have a phone that is plugged into the modem but the phone itself has additional units that function based on the main phone being plugged into the modem.  No other jacks needed.  Please feel free to shoot us a DM/private message with your full name and service address so that we can get a closer look at this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3F6qKYK 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

@XfinityArmand​ Thank you! I'll be sure to do that. Much appreciated.

Official Employee

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583 Messages

No problem!  When you are ready, feel free to shoot us a message so that we can get started for you.  😉

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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