user_n8chlr Hello there! Thank you so much for using our Forums to contact our team and we are here to help. I see you mentioned that you were having issues with your landline, is that still ongoing? If so we are here to help and work together.
@XfinityJorge no, question wasn't answered. I tried 4x to use the AI automated system and ran in circles. Finally got through to the Philippines (which is fine) and spent 2 more hours. Person there was very nice and helpful. Landline works now. Now I have only been able to connect 2 of 4 security cameras! Gotta return to sore in person, AGAIN
You didn't lease their modem, How much for a service call. Yea I'm not mocking you. I"m going through the same I'm NOT paying for a service call to fix Xfinity's problem
My land line coming into the house went dead at 5:00 pm on 6/1/2025. No voltage on line from street when it should be 48 volts DC. This is the second time it failed in a month. Last time I was out for four days. How do I get in contact with a live person at Comcast/Exfinity? The digital assistant is of no help; no programmed to address such an issue. I need a technician.
user_hm0yi8 Hello, are you still having service issues with your landline?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
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2.3K Messages
5 months ago
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user_4oklzl
2 Messages
5 months ago
You didn't lease their modem, How much for a service call. Yea I'm not mocking you. I"m going through the same I'm NOT paying for a service call to fix Xfinity's problem
Good luck
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user_hm0yi8
Visitor
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1 Message
2 months ago
My land line coming into the house went dead at 5:00 pm on 6/1/2025. No voltage on line from street when it should be 48 volts DC. This is the second time it failed in a month. Last time I was out for four days. How do I get in contact with a live person at Comcast/Exfinity? The digital assistant is of no help; no programmed to address such an issue. I need a technician.
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