Visitor
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5 Messages
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
XfinityJeniece
Official Employee
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4.4K Messages
21 hours ago
Hey there, @user_8628f1, thanks for reaching out through Xfinity Forums regarding your mother's account. I know how important it is for your mother's account to stay connected as I am the same way with my mom. Were you able to get a tech scheduled to her location? We would be happy to help.
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user_8628f1
Visitor
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5 Messages
12 hours ago
No , also went to xfinity store and talked to them, Same old story..................."sorry there is nothing we can do". Appointment is today for tech to come , so 4 day wait. Unacceptable in my eyes.
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user_8628f1
Visitor
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5 Messages
8 hours ago
So you are suggesting that she spends even more money to comcast,LOL. As far as the wifi hotspot goes ,your streaming service is virtually useless unless you are on your own wifi, can not watch any live TV and very,very limited prerecorded shows . You run out of content to watch in a few hours, live tv on the streaming app will not work from a wifi hotspot even if you log in with your comcast credentials. Here is a novel idea, allow customers that have to wait extended periods of time for a service appointment the ability to watch the streaming live tv until the isuue is resolved, now that would be very PRO customer.
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