Visitor
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1 Message
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
XfinityJeniece
Official Employee
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4.4K Messages
2 hours ago
Hey there, @user_8628f1, thanks for reaching out through Xfinity Forums regarding your mother's account. I know how important it is for your mother's account to stay connected as I am the same way with my mom. Were you able to get a tech scheduled to her location? We would be happy to help.
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