Sat, Aug 8, 2020 1:00 PM
do I need a dsl filter when connecting my home phone to the xfinity modem?
12 h ago
Diamond Problem Solver
9 m ago
2 d ago
I think it may depend on the phone you get the phone I have won't work plugging it in directly to the modem I don't get a dial tone. Cannot connect calls.
Hello and Happy Monday, user_e32e90! I hope you had a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums and for proving this comment! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the dial tone issues you're having with your phone device as it's not the experience we'd like for you to have. I'd now like to take a closer look from the backend and see what tools we have to get your dial tone back working for you again.
To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!