Gnomedog's profile
Gnomedog
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1st Topic

New Poster

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1 Message

Tue, Feb 25, 2020 7:00 PM

Dropped calls

switched to xfinty triple play last year.  Previously had ATT voip and internet, and switched for more bandwidth and speed. Numerous issues still unresolved.  Had service techs out, replaced lines, connectors, etc. Phone calls continue to drop regularly. I'll be speaking, and the other person will be unable to hear me, and say "hello" over and over, then hang up. I can hear them, but they cannot hear me.  Internet sometimes goes out every 20 minutes or so.  Very frustrating. The last tech who came out said it's tied to how much traffic is online at any given time, and when usage in the neighborhood peaks, service drops. This sounds bogus to me,.  ATT was slow, but reliable. Calling for help is an exercise in futility, and just makes me want to pull my hair out.  I have run all the troubleshooting stuff online.  I've got xFi 1, Cisco gateway. Appreciate any help.

Question

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Updated 

6 d ago

1.9K

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Responses

situnek

New Poster

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3 Messages

1 y ago

Same issue with us. Started noticing dropped calls the last month or so. Replaced modem when internet was unresponsive one day but dropped calls persists usually after about 10 minutes but sometimes on shorter duration. Makes use of the land line for anything important worthless. Guess xfinity doesn’t care about this service anymore. Like I’d ever trust their wireless service.

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kaboom001

New Poster

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1 Message

5 m ago

Nomorobo was causing this on my line.  Disabled the forwarding and inbound calls no longer drop after 10 minutes.

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Lastman50

New Poster

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4 Messages

1 m ago

And here we go again. My landline phone was dropping calls in February of 2021 after 20 minute when talking. After complaining about it on this site out of the blue a I had an appointment to troubleshoot my system. Did move the main phone next to the modem. That worked until now. Reset modem didn't help. THIS SHOULD TAKE ABOUT THREE WEEKS 

TO FIX like last time. 

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ComcastMorgan

Official Employee

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2.5K Messages

Hi, . We understand your frustration with the issue coming back on your landline, especially during times like these. We are certainly here to support you in any way we can, to get everything back up and running for you with the phone line. Depending on your modem, do you currently see a solid light lit up on the front of the modem for 'Tel1'? Are you experiencing dropped calls again, or are you not getting a dial tone? Are you able to make or receive any phone calls whatsoever right now? The more details you can supply, the better. We're here for you!

I am an Official Comcast Employee.
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1 m ago

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user_794900

Visitor

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1 Message

@Lastman50\ I  have had this problem on and off for about two years.  Comcast seems unwilling and unable to diagnose and solve the problem.  They replace one thing after another but the problem always comes back. It has been frustrating to work through their customer service.  

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8 d ago

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ComcastKorie

Official Employee

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155 Messages

Hello there, @user_794900. We never want our customers to feel we are unwilling to help. I know how important it is to get these issues resolved. I'd love to help! Please send me a PM with your name and address to get started. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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6 d ago

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