Visitor
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1 Message
Cannot Hear The Party That Calls
In January, my parents signed up for phone/internet/cable service with Xfinity. For four months the system worked great.
Over the past two months there is an INTERMITTENT problem where they cannot hear the person on the other end of the call. This happens if they initiate the call OR if the other person initiates the call.
This is a HUGE problem, as my parents live in an assisted living environment and are not in the best of health (dementia).
It is VERY important that we have functional telephones in their apartment.
I have observed their use of the phones, and there is no obvious error in phone use. I have restarted the X1 Gateway many times and ensured that the plugs are correctly installed. Again, this setup, AS IS, worked fine for several months before this problem started.
I have seen other user posts with a similar problem, but I have yet to see any solution posted.
Please Help.
user_d7a2b1
Visitor
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1 Message
4 months ago
I am having the exact same problem. They changed the wiring and the modem. But the problem still remains.
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XfinityLamont
Official Employee
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328 Messages
4 months ago
Hey @user_4babc2 this is not the type of experience we want for any of our customers. I know it is important to have working services at all times. I will make sure we get your services working properly, so you can reach out to your parents. Thanks for troubleshooting and resetting the modem on your end. Do you have some time to troubleshoot together?
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cash413
Regular Visitor
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2 Messages
4 months ago
I am having the EXACT same problem. All Xfinity keeps saying in Reset, Reset, Reset. I have a disabled spouse and need functioning telephones. I even purchased a new set of phones and the problem continues. Spoke with an agent last night who tried to sell me a new promotion, and I informed her they need to fix what I already have. So very frustrating.
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c33j
Frequent Visitor
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6 Messages
1 month ago
We started having the same problem the other day. Can someone please post a solution to this problem for everyone to see? Or at least fix it for me, individually. Thank you.
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user_107d2f
Visitor
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2 Messages
12 days ago
This one-way hearing problem was terrible. I did everything. One time Xfinity fixed the problem for a day. At the same time, they Finally, sent me two EMAILS. One said that the problem was found and fixed. Second was confusing. I found a place on the internet that helped.
Some home phones DO NOT WORK WITH XFINITY. I had tried wired and wireless. At the time I was using AT&T wireless home phones. I purchased Panasonic and unhooked the AT&T phones. I have not had any issues since. The list had some of the phone companies listed. I have no idea how XFINITY fixed this remotely for a day. They first said it was in my home, I made an appointment for a technician (CHARGES). Next, they sent me two more Emails. IT IS THE PHONES.
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