Visitor
•
1 Message
Cannot Hear The Party That Calls
In January, my parents signed up for phone/internet/cable service with Xfinity. For four months the system worked great.
Over the past two months there is an INTERMITTENT problem where they cannot hear the person on the other end of the call. This happens if they initiate the call OR if the other person initiates the call.
This is a HUGE problem, as my parents live in an assisted living environment and are not in the best of health (dementia).
It is VERY important that we have functional telephones in their apartment.
I have observed their use of the phones, and there is no obvious error in phone use. I have restarted the X1 Gateway many times and ensured that the plugs are correctly installed. Again, this setup, AS IS, worked fine for several months before this problem started.
I have seen other user posts with a similar problem, but I have yet to see any solution posted.
Please Help.
user_d7a2b1
Visitor
•
1 Message
9 d ago
I am having the exact same problem. They changed the wiring and the modem. But the problem still remains.
1
0
XfinityLamont
Official Employee
•
136 Messages
9 d ago
Hey @user_4babc2 this is not the type of experience we want for any of our customers. I know it is important to have working services at all times. I will make sure we get your services working properly, so you can reach out to your parents. Thanks for troubleshooting and resetting the modem on your end. Do you have some time to troubleshoot together?
0
0
cash413
Regular Visitor
•
2 Messages
5 d ago
I am having the EXACT same problem. All Xfinity keeps saying in Reset, Reset, Reset. I have a disabled spouse and need functioning telephones. I even purchased a new set of phones and the problem continues. Spoke with an agent last night who tried to sell me a new promotion, and I informed her they need to fix what I already have. So very frustrating.
1
0