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user_83183b
1st Topic

Visitor

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1 Message

10/16/2026 2:53 PM

Cancel Xfinity voice

I recently changed my Xfinity internet plan and would like assistance canceling my Xfinity Voice service while keeping my internet plan unchanged. Can an Xfinity representative help me with this through private messaging? I prefer not to call customer service.

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2 hours ago

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XfinityPeterH

Official Employee

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3.2K Messages

2 hours ago

 

user_83183b our team can help. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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