user_8y596j, Hi there! Thanks for reaching out. I can definitely help point you in the right direction. You've come to the right team of experts to help over social media. At this time, Home Phone service can't be canceled online through your account, which is why you're not seeing an option to do so. We'd be happy to assist with your cancellation request. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll review your account and help process the removal of the Home Phone service. Before making any changes, we'll also review whether the service is part of a bundle, as removing it could affect your package and monthly rate.
user_3tamoe Hi there! Thanks for using our Forums and we are happy to work with you to help with those changes. If your contract is up next month it would be best to wait till then to avoid any additional charges. You can visit https://www.xfinity.com/cancel to see the steps to cancel your service once you are ready.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_07qoi5
Visitor
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2 Messages
19 days ago
I went to the store-that is the only way I could figure out how to do it. This is the lamest site anywhere!
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XfinityGabriel
Official Employee
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3.4K Messages
18 days ago
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user_3tamoe
Visitor
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2 Messages
4 days ago
When can I cancel my home phone
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