Visitor
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1 Message
Can a port a phone number to Xfinity after activating my Xfinity Voice service?
I am activating Xfinity triple play next week, but I don't want to port my Centurylink voice phone number right away, can I do it later after activating my Xfinity services.
Or should I remove the Xfinity Voice service and add it later? I just want to get all the services working at my new condo and then a week or two later port and cancel my old Centurylink services at my old condo.
Accepted Solution
CCAlisha
Problem Solver
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571 Messages
2 years ago
Hi, @user_f13a76 Thank you for adding our services to your home! We really appreciate your new business. We can port your phone number after services have been installed as long as the number is able to be transferred to Xfinity. I would gladly look into your account further and go over your options in detail so, you can decide what works best for you. Please send us a DM with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3y4lSR3
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(Credit to @BruceW)
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user_b16bbe
Visitor
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5 Messages
2 years ago
XfinityAlisha, I have the same issue. However, I was unable to follow your instructions above. I cannot find any "Direct Messaging" icon and the link is broken. Any suggestions for me? Thanks!
(edited)
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