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Visitor

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2 Messages

Mon, Nov 29, 2021 8:05 PM

Cable landline phone

Sometimes when I'm calling this line, it goes straight to voicemail and doesn't ring. It's a big issue because it rings to my 92 year old mother's apartment and it is alarming when I'm unable to reach her. It happens infrequently though. About once a month or so and lasts an hour or two.

In addition she also complains that her calls are dropped sometimes. What can be done to ensure this phone service is reliable?

Visitor

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1 Message

2 m ago

It's the spam blocker mis-identifying incoming calls as spam and dropping them.  Comcast needs to drop this incompetent outside supplier.

Official Employee

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645 Messages

2 m ago

Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help with your Xfinity phone line to ensure that calls are going through as expected. I completely understand relying on the phone line to get through to your mother. Do you know if she is having issues with her internet connection as well? 

Visitor

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2 Messages

2 m ago

Hello Jeniece! Thank you for your response. I don't know if the wifi service has issues or not because it is rarely used. We have this service for her cordless phone service and cable tv. I hope you can help me figure this out! Thanks again. 

Official Employee

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3K Messages

We can certainly look into this to see what could be going on. The reason we ask about the internet is that the phone services is delivered by voice over ip (Voip) through the modem. We would like to have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name, your mother's full name, and her full address so we may further assist you?

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