Visitor
•
2 Messages
Cable landline phone
Sometimes when I'm calling this line, it goes straight to voicemail and doesn't ring. It's a big issue because it rings to my 92 year old mother's apartment and it is alarming when I'm unable to reach her. It happens infrequently though. About once a month or so and lasts an hour or two.
In addition she also complains that her calls are dropped sometimes. What can be done to ensure this phone service is reliable?
user_7a0b74
Visitor
•
1 Message
2 m ago
It's the spam blocker mis-identifying incoming calls as spam and dropping them. Comcast needs to drop this incompetent outside supplier.
0
0
XfinityJeniece
Official Employee
•
645 Messages
2 m ago
Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help with your Xfinity phone line to ensure that calls are going through as expected. I completely understand relying on the phone line to get through to your mother. Do you know if she is having issues with her internet connection as well?
0
0
user_08dc1f
Visitor
•
2 Messages
2 m ago
Hello Jeniece! Thank you for your response. I don't know if the wifi service has issues or not because it is rarely used. We have this service for her cordless phone service and cable tv. I hope you can help me figure this out! Thanks again.
1
0