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user_4bcf52
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4 Messages

Mon, May 23, 2022 6:57 PM

Blocking Scam Phone Calls

We are starting to get some Scam Phone Calls which have the Phone Number and Caller ID completely BLANK.  They do not even show up on our phones or on the Xfinity Call History as even existing.  How can such phone calls be made?  How can these be blocked?  There is no number displayed that can be used.

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3 d ago

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MNtundraRET

Expert

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5.1K Messages

3 m ago

I use my phone to block calls with fake ID and faked number.   It might work to block call immediately.

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user_4bcf52

Visitor

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4 Messages

@MNtundraRET​ That only works if a name or number is displayed.  If the name and number are blank there is nothing which can be blocked.

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18 d ago

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XfinityKimberlyB

Official Employee

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414 Messages

I know how frustrating these blank caller ID numbers can be @user_4bcf52. Have you had the opportunity to visit, https://comca.st/3zHKXDg? You can just go to https://comca.st/3zjIAVF, select Internet Landline from the list of options. On the next page, select Let me choose my carrier from a list. Choose Comcast Xfinity as your landline carrier. Enter your email address and click Start Blocking Robocalls NOW! You’ll get an email with a link to activate Nomorobo. Click the Click Here to Setup Nomorobo button and continue as directed. 

I am an Official Xfinity Employee.
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16 d ago

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MikeB39A

Problem Solver

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489 Messages

3 d ago

+1 on using Nomorobo - we've had it for a few years now and it works great!

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