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Nehptis
1st Topic
1st Reply

Visitor

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6 Messages

Saturday, November 12th, 2022 8:28 PM

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Backup battery case won't pair-constant Green blinking light

Backup battery case won't pair-constant Green blinking light

 

My Xfinity Voice Backup Battery Case is stuck in Blinking Green LED indicates “Pairing” mode.  Tried the usual, unplug, reboot etc.  Help please.

Visual

Audio

 

Activation
  • Blinking Blue LED indicates “Bootup”
  • Blinking Green LED indicates “Pairing”
  • Steady Blue LED indicates “Ready”
  • No alert
  • No alert
  • 1 beep

Normal Operation
  • Steady Blue LED
  • No alert

 

 

Question

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Updated 

2 years ago

212

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Nehptis

Visitor

 • 

6 Messages

2 years ago

Official XFINITY support please help and respond!

3

0

CCKyla

Problem Solver

 • 

411 Messages

Oh gosh, I'm sorry to hear this is happening! I'd like to get troubleshooting started and see why this is happening. Have you attempted to reboot your modem and then pair it again? 

I no longer work for Comcast.

2 years ago

0

Nehptis

Visitor

 • 

6 Messages

Yes, I've tried that.  Same outcome. 

2 years ago

0

CCJamie

Problem Solver

 • 

322 Messages

@Nehptis We would like to take a closer look into this with you. Would you please send a direct message with your name and complete service address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Nehptis

Visitor

 • 

6 Messages

2 years ago

Will someone from Xfinity please respond.  The backup batter case is in constant "Green-Pairing" mode.  It will not turn to a steady Blue-Ready status.  I've tried rebooting, repairing, everything.  HELP NOW PLEASE!

0

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