Nehptis's profile

Visitor

 • 

4 Messages

Sat, Nov 12, 2022 8:28 PM

Backup battery case won't pair-constant Green blinking light

Backup battery case won't pair-constant Green blinking light

 

My Xfinity Voice Backup Battery Case is stuck in Blinking Green LED indicates “Pairing” mode.  Tried the usual, unplug, reboot etc.  Help please.

Visual

Audio

 

Activation

  • Blinking Blue LED indicates “Bootup”
  • Blinking Green LED indicates “Pairing”
  • Steady Blue LED indicates “Ready”
  • No alert
  • No alert
  • 1 beep

Normal Operation

  • Steady Blue LED
  • No alert

 

 

Visitor

 • 

4 Messages

6 days ago

Official XFINITY support please help and respond!

Official Employee

 • 

283 Messages

Oh gosh, I'm sorry to hear this is happening! I'd like to get troubleshooting started and see why this is happening. Have you attempted to reboot your modem and then pair it again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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