rjom's profile

Contributor

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56 Messages

Wed, May 5, 2021 9:36 PM

Automatic voice mail taking over

Around the same time we lost our Xfinity connect app, my home phone now disregards my home answering machine and my fax machine. Everything is going to Xfinity voice. I called Xfinitity and they were going to remove their voice mail feature, but this did not happen like they said it would. Not sure if there is a system change that overrides my machines. I need my faxes, but now it just skips over the setting of the fax to connect after 3 rings.. I see the fax light up, and try to connect, but the fax just continues on to the voice mail and I receive an email transcript. Any assistance is appreciated. 

Responses

Official Employee

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213 Messages

1 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session. 

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rjom

Contributor

 • 

56 Messages

1 m ago

This has been resolved. Got a new modem a few weeks ago. Phone cord was plugged into right modem plug. Should have been plugged in on back facing left plug.

Official Employee

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184 Messages

I’m so happy to hear that, @rjom! Thank you for leaving a follow-up post on our community forum. Please let me know if you have any questions or need assistance with anything else. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great morning!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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