Hey there, user_2fm93d, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your incoming call issues. Have you tried any troubleshooting steps already such as restarting your modem?
@user_2fm93d Thanks for confirming that you've restarted the modem. Have you tried resetting/power cycling the home phone device and/or the cable box as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_2fm93d Thank you so much for asking about this caller ID issue. There are not currently any known issues for the caller ID. If you are still having issues we would be happy to help troubleshoot more with you. You can confirm all the devices (modem and phone) have been reset by powering down the unit and completely unplugging the unit. Then plug it back in and power it back up.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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105.9K Messages
1 month ago
The concern is not "Community Knowledge Base" related. Topic moved here to the Xfinity Voice help section for assistance.
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XfinityJeniece
Official Employee
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2.2K Messages
1 month ago
Hey there, user_2fm93d, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your incoming call issues. Have you tried any troubleshooting steps already such as restarting your modem?
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user_2fm93d
4 Messages
6 days ago
@Expert I have not heard anything regarding this issue
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