Contributor
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70 Messages
xFinity call logs issue
So I have VOIP service with xfinity, and use the call logs for work, about 2 or 3 years ago the call logs started showing any call
that went to voice mail as answered. I was thinking in the past it didn't show as answered but as something else.
Why does it show the call as answered if it went to voice mail ?
XfinityThomasA
Official Employee
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2.1K Messages
2 months ago
Let's take a deep dive and troubleshoot this issue together, gwtx. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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