gwtx's profile

Contributor

 • 

69 Messages

Wednesday, January 8th, 2025 8:32 PM

xFinity call logs issue

So I have VOIP service with xfinity, and use the call logs for work, about 2 or 3 years ago the call logs started showing any call

that went to voice mail as answered. I was thinking in the past it didn't show as answered but as something else.

Why does it show the call as answered if it went to voice mail ?

Official Employee

 • 

2K Messages

1 month ago

Let's take a deep dive and troubleshoot this issue together, gwtx. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

Contributor

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69 Messages

@XfinityThomasA​ Tried that, the session timed out before a response

Contributor

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69 Messages

Abd he can't answer a reply either

Official Employee

 • 

1.6K Messages

 

gwtx When you send us a direct message the thread stay active for at least 72 hours. It looks like we did send you back a message but we never got a response. Please try again so we can continue to help you. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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