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gwiz62
Rousing Reactor
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Contributor

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31 Messages

Wednesday, March 30th, 2022 10:11 PM

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Why does my call history show missed calls as answered?

My call history for my home phone shows pretty much every single call as ANSWERED. I hardly ever answer this phone so they should be shown as MISSED.

Is there some way to fix this? Or what causes this?

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Updated 

3 years ago

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jweaver0312

Expert

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2.1K Messages

3 years ago

Do you have an answering machine on your home phone system?

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gwiz62

Contributor

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31 Messages

3 years ago

No. I use the voicemail service provided with the xfinity/comcast phone service. These calls do not leave any voicemails.

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XfinityThomasC

Official Employee

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2.1K Messages

Hello @gwiz62! Thank you for reaching out to ur community for assistance with the call type issue. Are you using the Xfinity Voice mail feature or call Forwarding? Can you also tell me if you have changed the sorting filter at the top right in any way? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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gwiz62

Contributor

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31 Messages

Yes, I use the Voicemail feature.  I have not and do not change the sorting filter.  All of these calls shown here --- were definitely NOT answered.

Thank you.

[Image Removed: "Personal Information"]

(edited)

3 years ago

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gwiz62

Contributor

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31 Messages

Also, these "answered" calls show them as lasting anywhere from 0 to 11 seconds. 

3 years ago

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CCLuis

Problem Solver

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493 Messages

Thank you for confirming that. Have you ever had or do you currently have the call-forwarding feature active on the line? 

I no longer work for Comcast

3 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

Are you using call blocking?  It would answer and block call after first ring.

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