New Poster
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3 Messages
voicemail
is xfinity suppose to pick up calls on my answering machine when I can't get to the phone or just when I'm on the phone
New Poster
•
3 Messages
is xfinity suppose to pick up calls on my answering machine when I can't get to the phone or just when I'm on the phone
XfinityJamesC
Official Employee
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1.5K Messages
7 days ago
Greetings, @prm1206! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your voicemail features. You have definitely come to the right place for assistance.
Your voicemail should pick up calls after a set amount of rings when you are not able to get to the phone. The default is usually after 5 rings, but some people will set it higher if they are using a standalone answering machine or just want to allow more ring time. You can find more details on how to manage these settings here: https://www.xfinity.com/support/articles/get-voicemail-while-traveling
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