Visitor
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3 Messages
VOICEMAIL WEBSITE PROBLEM
I have a hearing problem and I desperately need to access the VOICE MAIL website to hear Voicemail messages which I have always used. It is a Voicemail WEBSITE issue -- NOT Voicemail CALLS. I have not been able to access the voice mail WEBSITE for the last 4 days getting an ERROR message. I have been tossed around 5 live agents -- these live agents only gave me CANNED responses from the Xfinity help. On June 14, supposedly the issue was escalated -- yet no result from escalation so far. Last Line of Quote From Agent on June 14: "Agent (01:05 pm): Yes, sure! I am escalating the issue to our higher team as you are experiencing the problem with the voicemail website. Just allow me a moment; I will provide all the notes to the team so that they can assist you in the best way possible." I cannot DM on Forum unless invited. I hope XFINITY FORUM can resolve this issue. Thank you.
XfinityJustinC
Official Employee
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2.4K Messages
1 day ago
Hello, @user_99znap please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I completely understand needing to get access to the voicemail website, with having the accessibility issue. Thank you for the all the information you've provided so far with the troubleshooting, and the voicemail website concern getting escalated. I'd like to confirm if you were able to receive any follow up regarding the escalation, and if you're still experiencing issues would like to help access back to the website.
Please follow up at your convenience, I look forward to hearing back from you.
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