DBTV's profile

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6 Messages

Monday, September 18th, 2023 8:06 PM

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Voicemail “this person called but did not leave a message”

I keep getting voice mails and emails when the caller does not leave a message. It just says that “this person called but did not leave a message” This never used to happen but started a couple of weeks ago. It’s usually from callers I don’t know and I don’t need to know they’ve called. I only want notifications if I actually receive a voice mail. Is there anyway to change this?

Official Employee

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1.3K Messages

9 months ago

Greetings @DBTV thanks for using our Forums as a tool to contact our Xfinity Support Team. We are happy to look into the voicemail notifications you are getting to see how we can help. To get started can you please send us a direct message with your name and address?Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

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