Contributor
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21 Messages
Voicemail PIN constant request, can't access
The voicemail access via the Xfinity website is broken - different browsers, on table/phone/PC, all keep bringing up the "set PIN" screen, when the PIN was set I don't know *how* long ago. (Probably back in 2020, when I first got Comcast service.)
Reset my PIN (luckily, when I opened that part of the settings, it told me what the PIN was, because it was no PIN that *I* ever used), reset the security question, and nuked cache and cookies on the (phone) browser that I don't use to access email/voicemail - and it worked!
Once.
Back to the same "Set PIN" sult, even using that browser.
I am currently:
1) dealing with severe medical issues, and thus need reliable access to voicemail
2) dealing with legal issues,and thus need reliable access to voicemail
3) dealing with financial issues,and thus need reliable access to voicemail
I am not going to constantly reset the PIN and nuke cache and cookies because your system is screwed up. (The fact that it reset to "set PIN" all on it's own indicates that it's on your end.)
I logged in to post this; my account has my Comcast email address listed; that email address is on the same account as my voicemail service. Thus, you have all the information needed to contact me and correct this issue promptly - before Monday morning, when I have attorneys contacting me on a different matter.
Ygolonac
Contributor
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21 Messages
29 days ago
Update: seems to have been fixed at some point, so I could finally see who called me at 6 AM on a Sunday morning.
It was a Comcast robocall, letting me know that my PIN had been changed. Y'all need to set some "do not call unless emergency" hours on that thing.
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rpf75
Contributor
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48 Messages
26 days ago
Same thing with me. It popped up a day or so ago. I figured it was some new security thing as I actually had my pin set already, but not the security question. Did that and it worked that time. Just tried accessing voicemail now and am getting the same thing. This needs to be fixed!
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gefilte
Regular Visitor
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5 Messages
23 days ago
I am seeing the same problem using Safari on my IPad. Comcast needs to do some proper testing and hire more competent programmers for their web site. I reset both my voice PIN and security questions using a browser on a Win 10 computer but the problem did NOT go away.
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Ygolonac
Contributor
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21 Messages
21 days ago
And the "set PIN" popup is back. Oh wait, it's gone again - and all I did was refresh the page until the actual voicemail came up.
One or more of your voicemail servers is broken. This does not need suggestions of clearing cache and/or cookies, logging in via PC (which was giving me the same popup), turning on 2FA, or whatever random section of the FAQ pops up when the Tier 1 customer service reps do a quick search for "reset PIN". This is an immediate "escalate to the software engineering team for proper diagnosis and repair" issue.
And no, chatting with the Tier 1 reps will be of no use whatsoever, as it's a software issue on Comcast's end.
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