Voicemail PIN constant request, can't access

The voicemail access via the Xfinity website is broken - different browsers, on table/phone/PC, all keep bringing up the "set PIN" screen, when the PIN was set I don't know *how* long ago. (Probably back in 2020, when I first got Comcast service.)

Reset my PIN (luckily, when I opened that part of the settings, it told me what the PIN was, because it was no PIN that *I* ever used), reset the security question, and nuked cache and cookies on the (phone) browser that I don't use to access email/voicemail - and it worked!

Once. 

Back to the same "Set PIN" sult, even using that browser.

I am currently:

1) dealing with severe medical issues, and thus need reliable access to voicemail

2) dealing with legal issues,and thus need reliable access to voicemail

3) dealing with financial issues,and thus need reliable access to voicemail

I am not going to constantly reset the PIN and nuke cache and cookies because your system is screwed up. (The fact that it reset to "set PIN" all on it's own indicates that it's on your end.)

I logged in to post this; my account has my Comcast email address listed; that email address is on the same account as my voicemail service. Thus, you have all the information needed to contact me and correct this issue promptly - before Monday morning, when I have attorneys contacting me on a different matter.