U

Visitor

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2 Messages

Monday, July 3rd, 2023 4:51 PM

Closed

Voicemail password?

If I dial #99 from my home phone to access my voicemail, I can access it with no problems. However, when I try to call from an outside number and try to put in my PIN, it says that the password is incorrect. Is the password the Xfinity password to log in to the website? Thanks.

Official Employee

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1.5K Messages

1 year ago

Great question @user_PM1 the PIN for your voicemail is not the same password to log into you account via the website. Here is a great link that will help you reset your PIN. 

https://www.xfinity.com/support/articles/change-voicemail-password

1 Message

1 year ago

forgot password to voice mail so need change it 

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