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user_9ky7wt
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Tuesday, December 3rd, 2024 8:40 PM

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Voicemail isn't working

When I try to log-into my voicemail using my home phone, I get a message that "this mailbox is currently unavailable."  I am getting notifications that voicemail messages are there, but can't access them. If I dial *99, I get the same error message.  If I log into the account online to try to check voicemail there, it says "An error occurred while processing this request. Please sign out and try again later."  How do I fix this and access my voicemail messages? 

Question

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Updated 

2 years ago

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Oldest First
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EG

Expert

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119.3K Messages

2 years ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance. 

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user_9ky7wt

2 Messages

Thank you.  I couldn't find where to post trouble with voicemail. 

2 years ago

XfinityJorge

Official Employee

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3.1K Messages

 

user_9ky7wt Thank you so much for using our Forums to reach out to us directily and I am sorry to hear about the recent issues with your voicemail not working properly. I am here to work with you if these issues are still present so we can work on a solution. Are you still getting the same error at this time?

 

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2 years ago

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user_2awdwx

1 Message

2 years ago

Hi, I am also having the same current issue -- cannot listen to my voicemail via phone or my account. How do I fix this and access my voicemail messages? Thank you.

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XfinityAlfonso

Official Employee

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2.7K Messages

Hello user_2awdwx are we receiving the same error messages when dialing into *99 as well? Are you having other home telephone issues such as dropped calls, static/interference, or no dial tone? Have we attempted to perform troubleshooting via the Xfinity App and restarting the modem?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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