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user_5b0fd4
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Contributor

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149 Messages

Wednesday, September 28th, 2022 9:24 PM

Closed

voice mail wont answer

My phone is set to 5 rings but it rings 8 times and then nothing. No voice mail it just goes dead.

Question

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Updated 

3 years ago

218

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Accepted Solution

CCCassandra

Problem Solver

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502 Messages

3 years ago

That sounds frustrating, @user_5b0fd4! I'd be worried about missing calls and not being able to get voicemails with this happening, so I'd be happy to help with checking into this further! Was the voicemail working previously? When did this issue start?

5

user_5b0fd4

Contributor

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149 Messages

@XfinityCassandra​ 

Voice mail was fine till about a week ago. Yesterday voicemail started working. Some guy at Comcast showed me how to set the number of rings but it was already set to 5 rings. I still get 8 rings.

3 years ago

0

CCCassandra

Problem Solver

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502 Messages

I'm glad the voicemail is working now, @user_5b0fd4! Did you want it set to 5 rings or 8 rings?

I no longer work for Comcast.

3 years ago

0

user_5b0fd4

Contributor

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149 Messages

5 rings. That is what I have it set to on the comcast website.

3 years ago

0

CCJay

Official Employee

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618 Messages

Thanks for doing what you can from home. Let's take a further look into this together.

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://comca.st/3USPQlq
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

user_5b0fd4

Contributor

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149 Messages

@XfinityJay​  Hope I did that right and you got it.

3 years ago

0

user_rw8220

Visitor

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2 Messages

3 years ago

need to change past word to receive voice mail

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user_rw8220

Visitor

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2 Messages

3 years ago

CAN ANSWER VOICE MAIL

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XfinityThomasD

Official Employee

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1.2K Messages

@user_rw8220 You should be able to easily change the voicemail PIN password either through our awesome Xfinity MyAccount website or over the phone. Here is a great link to go through the steps on how either option can be completed Change Voicemail PIN

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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